Privacy Policy

Last Updated: December 20, 2024

1. Introduction

Welcome to SyncFamily ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our family management platform and WhatsApp interface.

By using SyncFamily, you agree to the collection and use of information in accordance with this policy. We do not share, sell, or rent your personal information to third parties.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Account Information: Phone number, name, email address, and profile information
  • Family Data: Family member information, nicknames, and family relationships
  • Health Data: Health readings (blood pressure, glucose levels, etc.), medical notes, and health-related information
  • Documents: Files and documents you upload, including medical records, insurance documents, and other family documents
  • Tasks and Reminders: Task assignments, due dates, reminders, and related information

2.2 Automatically Collected Information

  • Device information and usage data
  • Log files and timestamps
  • WhatsApp message interactions (when using our WhatsApp interface)

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process and manage your family data, health readings, and documents
  • Send reminders and notifications via WhatsApp and other channels
  • Enable family members to share and access shared information
  • Respond to your requests, comments, and questions
  • Ensure the security and integrity of our platform
  • Comply with legal obligations

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

  • Encryption: Data is encrypted in transit and at rest
  • Access Controls: Only authorized family members can access shared family data
  • WhatsApp Security: Our WhatsApp interface leverages WhatsApp's end-to-end encryption and security features
  • Secure Infrastructure: Data is stored on secure, compliant cloud infrastructure
  • Regular Backups: Data is regularly backed up to prevent loss

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not share, sell, or rent your personal information to third parties.

We may share information only in the following limited circumstances:

  • Within Your Family: Information is shared only with family members you explicitly invite and authorize
  • Service Providers: We may use trusted third-party service providers (e.g., cloud hosting, WhatsApp Business API) who are contractually obligated to protect your data
  • Legal Requirements: If required by law, court order, or government regulation
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, with notice to users

6. WhatsApp Integration

Our platform integrates with WhatsApp Business API to provide messaging and notification services. When you use our WhatsApp interface:

  • Your messages are processed through WhatsApp's secure infrastructure
  • We leverage WhatsApp's end-to-end encryption for message security
  • Message content is used solely to provide our services (e.g., recording health readings, managing reminders)
  • We comply with WhatsApp's Business Policy and Terms of Service
  • Your phone number is used only for service delivery and is not shared with third parties

7. Your Rights and Choices

You have the right to:

  • Access: Request access to your personal information
  • Correction: Update or correct your information at any time
  • Deletion: Request deletion of your account and data
  • Data Portability: Request a copy of your data in a portable format
  • Opt-Out: Unsubscribe from notifications (except essential service notifications)

To exercise these rights, please contact us at privacy@syncfamily.com.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

9. Children's Privacy

Our service is intended for use by adults. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: